Terms of Service Clear, practical terms for clubs and golfers using WayFairer. Last updated: October 13, 2026 These Terms set out how WayFairer works, what you can expect from us, and what we expect from you. By using WayFairer (the website, dashboard, player app, or any part of our service), you agree to these Terms. "WayFairer", "we", "us", and "our" means WayFairer Labs Ltd, a New Zealand company. "You" means a golf course, a course employee, a marshal, or a player using our service. If you have questions, email support@wayfairerlabs.com. 1. What WayFairer Is WayFairer is a tool that helps golf courses understand pace of play and manage rounds. It includes: - A player app (GPS-based tracking during a round) - A real-time dashboard for marshals - Course analytics - Historical pace insights WayFairer provides information only. We do not control play, make decisions for the course, or manage player behaviour. Courses remain responsible for safety, operations, and decisions made on the ground. 2. Who These Terms Cover These Terms apply to: - Golf courses using the WayFairer dashboard - Staff and marshals invited by a course - Players using the player app - Anyone using our website or services Courses are responsible for making sure their staff and players understand and follow these Terms. 3. How Player Tracking Works When a player starts a round: - The app collects GPS location around every ~10 seconds - The data is sent to the course's dashboard - Tracking automatically stops when the round finishes or the player leaves the course boundary Tracking is designed for an active round and stops when the round ends or the player leaves the course boundary, subject to the course settings and the device. The app may use location in the background while an active round is being tracked. GPS can be inaccurate, delayed, or unavailable, and must not be relied on for emergencies or personal safety. Courses choose which players are included in tracking and who on their staff can see the live location. Before turning tracking on, a course must give players the information required by applicable privacy law and have a lawful basis for its use of player data. 4. Information We Collect We collect: - Basic player details (name or nickname) - GPS data during a round - Session information (hole progress, pace, timings) - Technical and performance data - Course setup information Some round features can be used with a name or nickname. If you create or sign in to a player account, we also process the account information needed for sign-in and security, such as your email address, linked sign-in identity, and session or notification tokens. Details are in our Privacy Policy (/privacy). 5. What Courses Can See Courses only see: - Players currently playing at their course - Live position and pace information - Session history and trends for rounds played at their own course - Behavioural patterns linked to an internal WayFairer ID Courses cannot see: - Any player's history at other courses - Any other course's data - Personal information that the player did not provide 6. What WayFairer Can See To operate the service, WayFairer may access: - Technical logs - GPS and session data - Course configurations and analytics - Diagnostic information Only authorised staff can access this information. We use anonymised and aggregated data to improve the service and for product development. We do not market directly to players. 7. Fair and Responsible Use You agree not to: - Track or monitor anyone outside a legitimate round of golf - Use the dashboard to intimidate, harass, or unfairly target players - Export or misuse raw GPS data - Gain access to areas of the system you're not authorised to use - Interfere with, reverse-engineer, or tamper with the service - Share staff logon credentials Courses are responsible for managing their staff's access. 8. Our Responsibilities We will: - Provide the service with reasonable care and skill - Use industry-standard security practices - Protect the data we hold - Maintain and improve the service over time We may update or change the service at any time. 9. Security and Safety We use industry-standard security measures, but no online system is completely secure. We cannot guarantee that a service connected to the internet will always be secure. We remain responsible for the security and privacy obligations that apply to us. Nothing in these Terms excludes or restricts liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud, or your mandatory consumer rights. Players are responsible for keeping their devices secure. Courses are responsible for their staff's access and account hygiene. 10. Payments (Courses Only) If a course subscribes: - Fees are charged as shown when signing up - Subscriptions renew automatically unless cancelled - Prices may change, but we'll give fair notice Players are not charged for using the app. 11. Ownership and Intellectual Property WayFairer owns: - The platform and technology - The analytics engine - System design and data structures - Anonymised and aggregated data - The WayFairer brand and trademarks Courses own: - Their course configuration - Operational decisions - Session history from their own facility No rights are granted beyond what is stated in these Terms. 12. Data Retention Completed round archives can include player names, raw GPS location traces, hole events, and session history. These records are stored with the course's round history, and deleting a player account does not automatically remove them. We do not currently publish a single fixed deletion deadline for archived files. We may retain information where needed for legal, security, fraud-prevention, or service-integrity reasons. See our Privacy Policy (/privacy) for details and how to ask about a record. 13. Limitation of Liability To the maximum extent permitted by the law that applies to a claim: - We are not liable for indirect, consequential, or punitive damages - Our total liability in any 12-month period is limited to the total fees paid by the course in that period - Courses remain responsible for decisions made using WayFairer data These exclusions and limits apply only where the law allows them. Nothing in these Terms removes rights or remedies that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, rights under the New Zealand Consumer Guarantees Act 1993 where it applies, or mandatory consumer protections that apply to you in the United Kingdom or another country. Players do not pay to use the app. 14. Ending the Service You can stop using WayFairer at any time. Courses can cancel their subscription at any time (fees already paid are not refunded). We may suspend or end access if: - These Terms are breached - The service is misused - Continued access would create risk or harm We will give reasonable notice where practical. 15. Changes to These Terms We may update these Terms from time to time. Significant changes will be highlighted on our website. We will date each update and explain material changes in the document history. We will give advance notice of material changes where practicable. If a change requires your agreement by law, we will ask you to agree before it applies to your continued use. You can stop using the service and request account deletion if you do not agree. 16. Governing Law New Zealand law governs these Terms where the law allows. If you are a consumer in the United Kingdom, this choice does not take away mandatory consumer protections that apply where you live or prevent you from bringing a claim in a court that has jurisdiction under applicable law. 17. Contact WayFairer Labs Ltd Company number: 9358234 (New Zealand). Email: support@wayfairerlabs.com Website: https://wayfairerlabs.com